Allow me to chime in and share an update with you, @jpatt1.

Currently, there's an ongoing investigation concerning the QuickBooks Online (QBO) app sync issue. Rest assured our dedicated team is diligently investigating the matter and taking all necessary steps to rectify the situation. We also work closely with our technical experts to identify the root cause and implement appropriate measures to prevent recurrence.

To stay updated on the progress of the investigation, I suggest contacting our support team. By doing so, you’ll be added to the list of affected users and notified as soon as the resolution is rolled out.

Since you’re unable to retrieve your login data, consider checking this guide to learn about other sign-in tips and troubleshooting methods: Recover your Intuit Account if you can’t sign in.

You can also log in to your account through the web browser to connect with our support team. Simply follow the steps below:

1. Go to the QBO website in your computer/mobile browser to access the login page.
2. Click the Help (?) menu.
3. Select the Search tab, then click Contact Us.
4. Enter your brief concern in the field.
5. Tap Continue.
6. Click the Chat or Callback option.

You can visit these resources anytime to learn what browser works best with QBO and how to utilize your app efficiently:

• System requirements for QuickBooks Online products
• How to Use the QuickBooks Mobile App

We appreciate your patience and effort. If you have any other concerns about operating your company files, please let us know by adding comments below. We’ll always be here to assist you, @jpatt1.