Hello.  We are using 2018 QB Desktop Pro in our auto repair shop.  Back in July 2022, we performed a repair, and our Customer prepaid the estimated amount with a debit card.  We completed the repair, with the final cost being $176.21 less than the estimate.  The vehicle was ready to collect on a Friday, and she was not able to come to the shop during open hours because of her work schedule, and she needed the vehicle for the weekend.  We could not issue a refund to her debit card account because the card was not present.  She requested that I issue a check for the refund, and place it along with the paperwork and keys in her vehicle, and she would collect it all that evening.  I wrote and entered into QB the refund check, she collected the vehicle and paperwork (including the check), and then she disappeared.  She never cashed or deposited the check, and we have not been able to contact her.

So, I have this outstanding refund check that I need to deal with, that shows up at the top of the list of transactions every time I reconcile the checking account.  She requested that form of refund but never cashed/deposited it, and it is long since out of date, so how do I deal with it without messing up the books for that year?