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Replying to:
doaa-bigbenmedic
Level 1

I have an admin account on QuickBooks and I have a group of users. How can I reset the 2FA for one of these users?

I have full admin privileges.
The user is unable to access their account due to issues with their 2FA setup.
I need step-by-step instructions on how to reset or disable 2FA for this specific user.
If there are any prerequisites or specific settings I need to check before performing the reset, please include those as well.
If contacting QuickBooks support is required, what information will I need to provide them?
Thank you for your assistance!

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