Hi, so I've been having trouble removing someone from my personal QB Intuit account. I finally resolved after sending in numerous personal ID documents, which i find i really not necessary. I removed them as a USER ID on my profile but they still can log on using their email address. I called Sept 9th to support to have this resolved and its Oct 7th and the person can still access.

Please advise the proper steps for that individual to follow to remove themselves from my account.

Thank you