I also have this problem - just spent 40 minutes with a very pleasant Tier 1 agent (Jessica).

I'm very familiar with these sorts of problems, particularly with 'cloud based' applications running across many different browsers and export methods.  I am fine with 'non-critical' problems like this being resolved in a non-emergency manner, what I'm not going to accept is that the 'distributed agency' model of Tech Support that has too little support provided by the 'Tier 2' and other team members  to the front-line Tier 1 agents.

I strongly recommend that a real-time 'known issues' log is managed and available to all levels of the Tech Support organization.  It is absolutely necessary that a large organization like Intuit has such a capability so that they don't waste the Tier 1 response team and don't further frustrate their Customers (like me). 

What took me 30 minutes, could have been a 30 second exercise:

"Tell me your problem - ah, here it is - yes we know about it and are working on a resolution - the team is now projecting that a solution should be available in X hours/days - before I leave you - would you like an email or text message when it is resolved and you can check it out?"

Maybe even one better:  Post a 'flag' on the website page where the system is currently 'kaput' - Then your 'valued customers' don't even waste their time on repeated tries to operate something that Intuit has known to be broken.