We appreciate you getting back here in the thread, @DougF.
Before we dig deeper into your concern, know that this isn't the experience we'd want you to have when using QuickBooks Online (QBO). Upon reading through your initial post, a possible reason why it occurs on your end is that the Enable suggested categorization option is active on your Banking page, causing it to show a list of categories or a single category. You'll want to disable or uncheck the feature to get through your current situation. We can write down the steps to get you going:
- Access your QuickBooks Online company.
- On the left navigational bar, go to the Banking tab.
- Click the Gear icon beside the Export icon.
- In the Transaction details section, uncheck Enable suggested categorization.
Once done, you can perform the browsing troubleshooting method provided by the previous representative to ensure you're starting with a clean slate when accessing QBO. If the issue persists, it's best to contact our Customer Care Team so they can check your account and conduct further investigation to determine the root cause of the problem. See this page for more information: QuickBooks Online Support.
In addition, we've added this set of articles to help you learn more about reconciling an account, fixing a reconciliation, and ensuring your data stays accurate inside the program:
@DougF, please let us know how it goes. The Community Team is 24/7, and we're determined to help you address this issue as soon as possible. You can also visit us anytime if you have any additional queries related to the program. We've got you covered. Take care!
