Hello there, Sculpin. Let me route you in the right direction for support.
I see you've already reached out to our support team. However, I recommend contacting them once more. They have the resources to thoroughly examine and investigate your concern in a secure environment. Additionally, they can follow up on your concern and provide real-time assistance about it.
Here's a step-by-step guide on how:
- Go to the Help menu and select the Search tab.
- Next, click Contact Us.
- Then, enter a brief description of your concern and select Continue.
- Lastly, choose either Start a Chat or Get a Callback to start connecting with them.
You can check our support hours here: QuickBooks Online Support.
For more info on the transition to QuickBooks Bill Pay, check out this article: Switch from Bill Pay powered by Melio to QuickBooks Bill Pay.
For future use, here's a guide on using QuickBooks Bill Pay for QuickBooks Online: Learn about QuickBooks Bill Pay.
Keep in touch for any other concerns about QuickBooks Bill Pay. I'm just one post away to help you out. Keep safe.
