Welcome to the Community, Accounting.

I'm here to address your concern regarding categorizing deposits from PayPal in QuickBooks Online (QBO).

Upon checking, there's currently an ongoing investigation about categorizing your transaction from Paypal. I assure you that our product engineering team is committed to finding a solution and resolving this problem at your earliest convenience.

In the meantime, it is best to contact our support team to ensure your company is added to the list of affected users and monitor its progress.

Here’s how:

1. At the right upper screen of your QBO account, click Help (?).
2. To get started, select one of the tabs:

• Assistant: Get quick, personalized answers by selecting a suggestion or typing a question. Talk to a human for further help.
• Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:

In addition, you can browse this article that discusses closing the fiscal year and preparing for the new one in QBO: Year-end guide for QuickBooks Online.

I appreciate your patience as we are still working on this. Please leave a comment below if you have any further questions when using QBO. I’ll be here to assist you.