My experience with first line QBO support is that they have limited access to second-line (my guess is that they are paid more if they do not contact second-line), hence my message here asking whether a QBO person such as you could present this specific error message to second line and ask whether there is still an issue. If you don't have access to second-line...well then the issue can be dropped if you are unable to address it. The correct answer is that QBO is not able to resolve the issue through community and unlikely to resolve through phone support. . Thanks,