Welcome to the Community, Lupe. My top priority is addressing your banking concerns in QuickBooks Online (QBO).
To answer your concern, Yes! It is okay to unpair the matched transaction from your bank feeds. Let me elaborate on this further to understand better why these transactions are showing matches in QuickBooks Online.
QuickBooks has a feature that enables it to automatically identify transfers between two bank accounts that are connected. This feature also works for credit card accounts. The system does this by searching for matches in transfer amounts and dates.
For example, if there is a transaction where money is leaving one bank account, and the same amount of money is entering another bank account at around the same time, QuickBooks will suggest a record pairing. This record pairing can be confirmed or unpaired by you. Upon confirmation, the transaction will be marked as reviewed for both feeds.
However, if this entry has the same amount but refers to a different transaction, you can safely unlink them. Then, record this credit card payment as you normally do. After that, we can start reconciling your credit card account.
Feel free to browse these resources to put your account into the right category and keep your records accurate:
Feel free to reach out to me if you have any concerns about banking or QuickBooks-related matters. I'm always here to assist you!
