I understand the impact this is having on you, cmacg63.
As per checking, there is an open investigation relating to America's Bank connecting to QBO. Regarding the refund for three consecutive months, it's best contacting our customer care team to have your account reviewed.
Since QuickBooks Community is a public forum, we aren't able to gather sensitive information of your company details.
Here's how to contact support:
- Go to the Help icon and choose the Search tab.
- Select Contact Us.
- Describe your concern and click Continue.
- Choose between Chat with us and Have us call you.
In addition, if you want to know more about how to reconcile your accounts so they always match your bank and credit card statements, I've included this article as your guide: Reconcile an account in QuickBooks Online.
I assure you that your feedback has been noted, and we're taking immediate steps to address it.
