Having an accurate transaction description is a must, @menotti. After carefully examining it on my end, there have been reports about this issue.
I acknowledge the significance of correcting the descriptions of entries when they're being uploaded to QuickBooks Online since it can help you automatically categorize. Rest assured that our team is actively looking into this unexpected behavior.
For now, I suggest contacting our support team so they can add you to the list of affected users. They will also update you through email about the progress of it. To contact them here's how:
- Sign in with your QuickBooks Online company.
- In the upper right corner, click on the Help icon.
- Select Search, then click Contact Us.
- Write your issue or concern and click Continue.
- Choose a way to connect with them.
You can refer to this article for guidance in order to speed up the categorization process: Set up bank rules to categorize online banking transactions in QuickBooks Online.
You can always reach out to me by replying to this post or posting in this forum if you have further questions about the description field in your bank feeds. I'll always be ready to lend a hand.
