Thanks for taking the time to reply to us, Liz. I'll jump in to answer your follow-up questions about duplicate banks and starting over again with your QBO account.
First, there's no need for you to subscribe to a different plan. You just need to cancel the existing one and create a new QBO Simple Start account.
Second, you are also correct that the opening balance equity or initial deposit when the account was created is automatically reconciled. On the other hand, downloaded and matched transactions are automatically cleared in your bank register.
You can either delete or edit the starting balance if the amount is incorrect. If not, you can leave it as it is.
If you're referring to a categorized downloaded transaction, you can indeed undo the action before excluding it.
Just go to the Categorized tab and click the Undo link under the Action column.
Although, you can also delete it directly from your bank register.
Lastly, it's possible to re-link a bank account. If you'll be using your existing QBO account, follow these steps on how to do it:
- Go to your Chart of Accounts and look for the bank account.
- Click the drop-down list beside View register and click Connect bank.
- Follow the succeeding prompts to add it back to online banking.
If you'll be creating a new account, just follow the same steps on how to add a bank.
Feel free to check out these additional resources when using the banking feature:
- Exclude A Bank Transaction You Downloaded Into QuickBooks Online
- What To Do If You Canβt Find Downloaded Transactions In QuickBooks Online
Let me know if you have other concerns or questions as you start using QBO for your business. We're open all the time to provide the help that you need to ensure a successful experience with QuickBooks..
