Hello,

I have been facing an issue with downloading transactions for our American Express credit card on the bank feeds center using Quickbooks Enterprise. For years I was able to go in my bank feeds, hit the "refresh account" and all the American Express transactions added since my last refresh would be added to the transactions list. That is still the case for my other account on my bank feeds center with Wells Fargo bank, no issues there. The issue started for me whenever American Express had to be transitioned to American Express QBDT which I believe was on 3/31/2023. What would happen is I add my account like I normally do and set it up, the transactions will then load. I would be able to refresh a few more times and transactions are loaded until it stops working at some point after a few more refreshes. I hit refresh and no transactions are downloaded. I have been having this issue for a while now and tried reaching out to Quickbooks help desk several times without a meaningful solution. I also tried to contact American Express with no help. What is a simple refresh that takes 30 seconds with Wells Fargo bank feed, could turn into an almost a whole day of work when I need to deactivate and reactivate my American Express account based on the Quickbooks Help Desk recommendation. I am in desperate need of a solution, and was hoping someone in the community could help. Thanks in advance.