Thanks for joining this thread, Joolk2. I appreciate your detailed information.

If you're unable to reach support while using QuickBooks, you can get in touch with them through our website.

Here's how:
 

1. Go to our Contact Us page.
2. In the Which product is your question about? drop-down list, choose QuickBooks for Mac.
3. Use your available text box to explain what you need help with.
4. Select Continue.
5. Proceed with the presented steps. You may be asked to sign in to your Intuit Account.
   
   

Additionally, our Customer Care team's direct contact number can be found in our Contact QuickBooks support article.

In regard to needing to be made into an admin, Intuit Accounts only have one primary admin per company. They can also have a payroll administrator. If you're unable to sign in as the primary admin, you can send a request to our Account Protection team to allow a transfer of your primary contact of the file.

If your request is approved, Intuit will let you know when the primary admin and/or contact role(s) have been transferred to you. Once you've received confirmation, you'll be able to sign in with your email address you provided the next time you use QuickBooks.

After you've been granted access as your company's primary admin user, you can refer to the steps below for how to change your primary administrator:
 

1. In the top menu bar, go to Company, My Company, then click Manage Your Account.
2. Sign in with your Intuit Account credentials and scroll down to the Primary Contact section.
3. Hit Change.
4. Specify a new primary contact from your list of contacts on the account, then select Save and Close.

I've also included a detailed resource about changing primary administrators which may come in handy moving forward: Transfer your primary admin role

Please feel welcome to send a reply if there's any questions. Have a wonderful Friday!