I can see how the reversed transactions affect the accuracy of your books, majortom. Let me route you to the appropriate support to sort this out.
How transactions will appear in QuickBooks will vary in how these data are provided by your financial institutions. However, transactions are reversed once automatically downloaded from a credit card account.
Since the issue occurs for your checking and credit card accounts, I recommend contacting our customer support team to report this matter. I understand you've contacted them already, but they have all the necessary resources to examine this case thoroughly. They can also raise a ticket to get this investigated if the needs arise.
Here's how:
- Click on Help (?) within your QuickBooks Online company.
- Proceed to the Search tab and select Contact Us.
- Determine how you would like to connect with an expert: Get a callback or Ask the community.
Also, please note their support hours so they can connect with them accordingly.
On the other hand, you can scan this material for guidance on reviewing your transactions and post them on the appropriate accounts: Categorize online bank transactions in QuickBooks Online.
Notify us in this forum if you have other questions when downloading and managing your business transactions in QuickBooks Online. We're here to help.
