I know how important it is to sync the bank information when reconciling in QuickBooks Online, @Talisa.

Upon checking, I can see that the investigation is still ongoing. Rest assured that our Engineering Team is dedicated to working for them to implement a solution that will fix this issue. I recommend contacting our Customer Care team. If you have been added to the list of the affected users of this issue, you will receive an update or notification once the issue is fixed.

Here’s how:

1. Click Help on the top right corner of the screen.
2. Go to the Search tab, then click the Contact Us button.
3. Enter a brief description of your concern in the description box.
4. Proceed with Continue, then select your preferred way to connect.

• Start a chat with a support expert.
• Get a call back from the next available expert.

For future reference, you can read these articles about reconciliation in QuickBooks Online:

• Learn the reconcile workflow in QuickBooks
• Reconcile an account in QuickBooks Online

Don't hesitate to click the Reply button below if you have questions about reconciling your bank transactions in QuickBooks Online. I'm always here to help.