Hello,

I am having the same recurring problem. And I called QB Support many times and nobody can figure out where the problem is. But it only happend in the following circumstances.

• I have a few credit cards charges processed by Stripe and deposited in my bank account as a lump sum at the end of the day.
• All credit card transactions are entered manually in QB as Customer Deposits and Payments
• When the Stripe payment reaches my bank account, it appears in my bank transactions the next morning
• Then I match my manually entered transactions with the bank deposit.

Here's when the problem occurs:

• There a just a few payments received in the bank deposit, AND there are some refunds made to customers.
• The refund amount is significant compared to the payments. i.e. $1000 in payments, and $900 in refunds. For a net deposit of $100.

The following have been checked:

• The amounts or dates match.
• The transactions are NOT older than 6 months.
• The bank account on the payment IS the same as the bank where the match is located.
• The payment has been NOT been reconciled.
• The record has NOT been matched to another transaction. 

Also:

The proper Date, Amount, and Transaction Type do appear in the Bank Registry.

• There are multiple currencies involved, and the exchange rate has shifted significantly, making the amounts very different.

If anyone can help I will be very grateful.

Thank you