Thanks for the reply on the thread, SSI3.

I know how crucial it is to match transactions in QuickBooks Online. However, it's essential to note that you can't match a bank deposit with a refund transaction, since a deposit increases the bank balance while the refund decreases the bank's balance.

On the other hand, all you can do is exclude the downloaded transaction in QuickBooks and then manually mark the refund and sales transaction as cleared in the bank register. I can guide you through the steps to clear the transactions manually.

Here's How:

1. Log in to your QBO account.
2. Go to the Gear icon settings, then select  Chart of Accounts.
3. Open the transactions, then make the checkmark status C

Additionally, refer to this article for more information on managing and learning to categorize online bank transactions in QuickBooks Online.

If there is anything else that I can help you with, please let me know in the comment section below. I'll always be around ready to help. Take care!