I appreciate you posting again and can see the urgency of this matter, @kimberly40. Let me share additional insights about your concern.

As much as I'd like to provide you with the phone number of our support team, we're unable to provide any sensitive information like phone numbers, names, and codes here in the Community since this is a public forum. You can visit this article to view the phone number and support hour schedule: QuickBooks Online Support.

On the other hand, to check the format of the CSV file you got from your bank to upload transactions to QuickBooks, check out this helpful guide: Format CSV files in Excel to get bank transactions into QuickBooks.

Once you've successfully uploaded your bills to QuickBooks, refer to this article for future reference in managing them: Enter and manage bills and bill payments in QuickBooks Online.

Please let me know in the comment below if you have additional queries about managing your CSV file and bills in QuickBooks. I'm always around to help.