I had several callbacks from agents who all supplied me with the same "receipt" in QuickBooks BillPay that doesn't show anything other than an estimated delivery date. 

Clyde (15123689332) told me "we're a big company" and there's "no way to track the payment" that was paid through QuickBooks's bank. They are also their own bank, he said. But they still can't provide that information. He put me on hold to check with his supervisors, only to come back and tell me they told him he couldn't escalate the issue, nor could he provide me with an article telling me who else to contact at the legal department. 

So far, AdonL, your colleagues at QuickBooks have told me they cannot and will not help. If someone above bottom level customer support wants to reach out to us to make this right, I'm sure you can find my number through my account.