I'll connect you with our Customer Care Support team, who will do their best to assist you with obtaining the verification you need, @Beth1416.

Here's how:

1. Open your QBO account and select the Help (?) icon.
2. In the search field, type in your question or issue.
3. Click on Contact Us, then choose a way to connect with the right expert:

• Chat with an expert
• Get a Callback from the live expert

Please let us know if you need further assistance with reaching our live experts or if you have any other concerns inside QuickBooks. We're always here to help.