I'd gladly help you record your returned ACH payment using the Record Bounced Check option, hfrantz.

To begin with, it is important to note that the Record Bounced Check icon remains available and can still be used in QuickBooks Desktop. You'll need to change the payment method to Check to make this option available when recording your returned ACH payment. Let me guide you through the process.

In this sample, I recorded the payment using the Cash method. Now, let's change this to Check.

Here's how:

1. Go to Customers, then click Customer Center.
   
   
2. Select the customer.
3. Find the payment and double-click.
   
4. Change the payment method to Check.
5. Once done, click Save and Close.
   
   
6. Select Yes if you're prompted to record the changes made.
   
   

Now, let's proceed in recording the bounced check.

1. Double-click again the Payment.
   
   
2. From this window, you can see that the Record Bounced Check option isn't grayed out anymore.
   
3. Click the Record Bounced Check icon.
   
   
4. Enter the necessary information and hit Next.
   
   
5. Once done, click Finish.
   
   
6. Hit Save and Close.
   
   

Moreover, you might want to check this article on handling returned checks from your vendor by journal entry and bill payment check: Manage a bounced check you wrote.

Keep your questions coming if you have other concerns about recording bounced checks in QuickBooks Desktop. I'll be here to lend a hand.