Your patience and the steps you've already taken to troubleshoot the problem are valued, Marcycpa. I'll route you to the appropriate support for assistance to ensure you can update your bank transactions in QuickBooks Online (QBO) instead of doing it manually.
I recognize you've already contacted our live support team. Here in the Community, we don't have access to specialized tools to access and review your account setup safely and find out what's causing the missing update button. Our live support team can create a ticket to further investigate this issue.
To get in touch with our support team, here's how:
- Navigate the (?) Help button at the top right corner.
- Click the Search tab and tap Contact Us.
- Select a topic to connect with the live expert.
- Choose to Have us call you or Chat.
To reach our support team effectively, check out this resource for their hours of availability: Get help with QuickBooks products and services.
When everything looks good on your end, I'll share these resources to help you and your clients organize transactions and reconcile your accounts in QBO:
As we strive to provide excellent service, we will actively monitor this thread and are ready to address further concerns you may have in managing your bank transactions in QBO. Leave a comment below, and we'll help you out again. Be safe!
