I'm sure I'll feel the same way, if I'm with your situation, tkoni.

I'll make sure to pass along the feedback to our engineers so you're able to get the resolution as quickly as possible. I know that you've already tried the recommendation provided above by my colleague, but I would still suggest to keep in touch with our phone support team to re-investigate this.

Here's how:

In your QuickBooks account,click on Help.

Click on the Contact us link.

Enter your questions or concerns and click on Let's talk.

Choose either Start a chat or Get a callback.

We're always here to help if you need more help.