I appreciate you reaching out to your bank for assistance in verifying the issue, @TKnuk.

The name in QuickBooks doesn’t have to be exactly the same with what is showing on your financial institution’s website, as long as you’re able to download the transactions with the correct account. 

If you haven’t encountered any error message aside from the statement to contact the bank, I recommend updating QuickBooks Desktop to the latest release. Once done, follow the steps shared by my colleague @AlcaeusF to deactivate online service for this account.

Right after, enable the feature and start downloading transactions again. For more information about the process, refer to the article provided above.

Here’s an article about fixing banking errors in QuickBooks Desktop that may help: Fix OL and OLSU Bank Feed errors.

That should do it. Please let me know how everything goes or if you need anything else. I’m more than happy to help. Have a good one!