I appreciate you getting back to us, @Headhunter13.

Contacting our Phone Support Team depends on the call they're receiving. They might have a high call volume that's causing the delay of the callback.

When contacting them, I'd recommend using the Start messaging option as stated by my colleague Rasa-LilaM above. This way, you'll get real-time support from one of our chat support agents. And they can add your company from the list of affected users and provide this investigation number for easy tracking: INV-43397.

To reach them, you can follow the detailed steps provided by my colleague above.

Also, rest assured that our product engineers are diligently working to fix the issue with PNC bank. In the meantime, I suggest uploading your PNC transactions in QuickBooks Online manually. For more guidance, feel free to check out this article: Manually upload transactions into QuickBooks Online.

You might also want to read this article to learn how to match transactions: Match and categorize bank transactions in QuickBooks Online.

Thank you for your patience while we work for a fix. Please know that you can always get back to this post if you have any other questions. Have a great day.