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Hello there, tisland.
You can see the Edit sign in info option after you click the Pencil icon of the Chase bank. Here is the sample screenshot:
If it's not appearing, it could be that our browser might be having too much cache that made the QuickBooks feature not responding properly. If you haven't tried accessing the QuickBooks account using in a private window, you can follow these steps shared by my colleague above to resolve this unexpected behavior. Otherwise, your bank may require going into the bank website and update some of your details there.
If the same thing happens, I'd recommend contacting our support team to check your account in detail using their tools. They can perform it in a secure environment. Here's how:
- Go to Help at the upper-right corner.
- Enter a short description of your concern.
- Click Talk to a human. Then, I still need a human.
- You can then get a callback or send a message to start a conversation with our specialist.
To keep your transactions organize, you can use these articles as your guide:
- Categorize and match online bank transactions in QuickBooks Online.
- Reconcile an account in QuickBooks Online.
Please let me know if you have other concerns. Take care and stay safe always.