Welcome back to this thread, jenuneekor.
In QuickBooks Online (QBO), you can match multiple bank transactions to one but you can't do it the other way. Since a combined refund can't be matched to multiple transactions, you'll want to manually clear the transaction from your register.
Here's how to do it:
- Go to the Accounting menu, then Chart of Accounts.
- Select the bank.
- Choose the transaction. Under the Check column, click until it shows "C".
- Click Save.
Feel free to visit these links about reconciliation in QBO for reference:
The Community is always open if you have other questions. I'll be around to help. Wishing you a great day ahead!
