Hi there, Butler1.

At this time, I recommend reaching out to our Phone Support team. We have agents there that can take a look at your account and verify the issue further.

Here's how:

1. Click the ? Help icon.
2. Scroll down and click Contact Us.
3. Enter a brief description of your concern.
4. Click Continue.
5. From there, select either Send a message, Schedule appointment, or Get a callback.

I'll be around if you need help. Keep safe!