Help is here, mgraschke.
Issues with beginning balance can be fixed by the following a few steps.
The first step is to review the original opening balance before checking your bank statement. Make sure you're working with the correct account for the correct month. Then you can match and categorize downloaded transactions.
Once done, you can run the Discrepancy report. This will show the transactions that affects the incorrect balance and what are the changes you need to make.
Here's how:
- Go to Accounting and choose Reconcile.
- Select the We can help you fix it link to open your discrepancy report.
- Review the discrepancy report. Use it to decide if and how to make changes.
- Before editing anything, talk with whoever made the changes - they may be intentional.
Once done, review each transaction on the report one at a time:
- Select View to see the history of changes to the transaction.
- Review the Change Type column. This tells you what changed.
- Make edits based on the message in the Change Type column:
Here's an article that provides more details on how to fix issues with beginning balance: Fix issues for accounts you've reconciled in the past in QuickBooks Online.
You can check out these articles that can give some insight into reconciling and split transactions:
I want to make sure that you're able to get back to running your business as soon as possible. I'll be back around shortly.
