Hello, SNlhdc. 

Since the solution above didn't work for you. I suggest reaching out to our QuickBooks Support team so they can help you investigate this further. They have the tools required to perform any escalations in the system whenever necessary on your behalf. 

Here's how to contact us:  

1. Go to the Help menu.
2. Choose Contact Us. 
3. Enter your specific concern in the What can we help you with? box. 
4. Click Let's talk. 
5. Select how you wanna connect with us. 

Reaching out to our Customer Care Support is best during business hours, 6 AM - 6 PM PT Mondays- Fridays. You'll want to contact our team on Monday to connect with our online specialists whom you can work well with.  

Keep in touch if you still need help with QuickBooks. I’ll get back and make sure you’re taken care of. Have a good one and stay safe!