Thanks for sharing additional clarifications regarding your concern, Gentek.

Let's perform some basic troubleshooting to isolate this issue with matching receipts.

If QuickBooks is unable to match, you'll want to use an incognito window. This helps check if this has something to do with the browser you use. Browsers have caches that temporarily save your browsing data. When it's full, you could experience unusual behaviors in QuickBooks like non-loading pages, unresponsive buttons. Below are some of the keyboard shortcuts that you can follow:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N
• Microsoft Edge: Ctrl + Shift + P

If this works, try to clear your browser’s cache. There are times unexpected behavior occurs. You can always get back to me here in the forum if you have follow-up questions. Please take care.

To guide you with the complete workflow of managing receipts attachments, visit this article: Capture and categorize receipts and bills.

I also added our help articles where you can learn more about banking, account management, and many others. You can select each to view them.

If you have any other questions about your banking transactions or receipts, please let me know by adding a comment below. I'm always here to help. Have a good one!