YES!! After reading all these comments I have to say I am actually furious. We are experiencing the same problem with communication and being told 2 days, 2 days ,2 days. We have almost 200k being held by QB which actually killing our business operations. We have provided all the requested documents including bank statements, invoices, customer contracts etc...and have been given the runaround by QB. We have been told repeatedly to expect a status update on our "review" and have heard nothing. The excuse that this is "common practice" with online payments is rubbish. Yes, fraud prevention requires some reviewing but repeatedly delaying processing due to no fault of our own is unacceptable.  We will be pursuing legal action at this point. If anyone out there knows of any class action activity please let me know.