Welcome to the Community space, Patricia711.
I'll need to gather more information to figure out what's causing the duplicates in QuickBooks Online. When you integrate Jobber with QuickBooks Online, you'll have complete control over which data is synced.
Could you please tell me if your bank or credit card account is linked to your QuickBooks Online account? If so, this could cause duplicate because QuickBooks will automatically download transactions from your bank or credit card account, which you may have then added.
It's also possible that you manually recorded the transaction in QuickBooks; let's look at the Audit log report to see what's causing this duplicate. This is where you can see all account's activities, such as new entries or changes.
Here's how:
- Click the Gear icon.
- Select Audit log.
- Use the fields on the Filter panel to choose the appropriate User, Date, or Events filter to narrow the results.
- Once done, hit Apply.
If you want to delete transactions in QuickBooks Online, you can also read this article for a complete guide: Void or delete transactions in QuickBooks Online.
I'll keep an eye on your response, don't hesitate to add any details below if you need further assistance with the duplicate transactions. I'll be here to help you.
