Hi, @Jennifer529.
Allow me to chime in and provide some clarification about what will happen if you click resolved the difference in QuickBooks Online (QBO).
You can use the Resolve Difference option to fix your payment difference. This helps match your transaction through its difference until it'll be equal to zero.
Here's how:
- On the Banking page, find an item with an amount that doesn’t match the transaction you entered for it.
- Tap the item, and choose Find Match.
- In the MatchTtransactions page, hit the transaction to match.
- Once you select the transaction and tick Resolve difference on the right.
On the other hand, if you don't want to resolve differences. You'll need to create a deposit between the two refunds to "undeposited funds" to match the transaction by selecting sales and refund receipt transaction to the bank deposit.
Check out this article in case you want to learn about matching transactions: Categorize and match online bank transactions in QuickBooks Online.
Feel free to browse this link in case you need help with bank-related tasks. It has general banking topics: Find help with bank feeds and reconciling accounts.
Please let me know how else I can help you with your bank feeds by adding a comment below. I'm more than happy to help. Have a good one!
