Appreciate the update, @sethbou.
I hear you and thank you for the confirmation you shared discussing how you've already updated QuickBooks to the latest released version. I'm here to ensure you get the best help available so you're able to review all of your transactions for online banking in QuickBooks Desktop.
Since you've successfully connected your Chase bank account to online banking showing the correct account balance but transactions are missing, I recommend contacting our Customer Care Support. You can work with one of our specialists in creating a ticket to let our engineering team investigate the root cause of why such a problem is persisting. To do so:
- Go to Help.
- Select QuickBooks Desktop Help.
- Click Contact Us.
- Enter Missing or 0 transactions for Chase bank after updating to web connect express in the What can we help you with? text area.
- Select Continue.
- Click Chat with us or Have us call you to connect with our team online.
On that note, I'm also including this article for the list of other reports you can use: Create and Manage Reports in QuickBooks Desktop. In this reference, you're able to customize the sources and targets of a certain report to display a certain portion of your business's banking and financial activity.
Let me know how it goes in the comments below. Don't forget to include my name, @JonpriL, in your reply so that I can get back here and answer all your concerns about online banking in QuickBooks. Stay safe!
