I've been having the same issue since I joined QB about 6 months ago.

It doesn't show all open invoices, only the ones that QB thinks should be a match. I can only assume that when when the amount you receive is too far away from the invoiced amount, due to currency changes or transfer charges, often the invoice you need is automatically excluded.

Please don't refer me to customer service team to share screen or have a look, they don't have the answer either (multiple calls, online conversations). The only solution is a work around. If I wanted a work around, I'd do it much quicker and for free on Excel thanks! The actual answer is the Quickbooks cannot fully handle different currency.

Please can this issue be escalated to the person accountable for providing a fully working product, or to your marketing and sales teams so they can water down what they are selling. If you are claiming compatibility with currency when you are selling to me, it needs to work end-to-end without a work around. If you are not willing to update the coding so that ALL open invoices are shown and can be selected, then please stop telling people QuickBooks manages currency. - It doesn't. You could tell prospective customers that QB can raise invoices in different currency, but when the money comes in it often stops managing.

I'll look forwards to a response, or hopefully an update that this will be improved before I go elsewhere.

What I would like:

- A response to say this is being developed and a date when I will see it working in my account.

or

- A response to say that end-to-end currency is beyond the current capability of QB, and a full explanation as to why I was miss-sold this product by your sales team.

Thanks,

Sam