Last month Intuit had us switch our Bank Feeds to "New" banks they added. I've re-added them several times because nothing seems to be working correctly! While this affects Chase, Bank of America is such a complete cluster I'd debated NOT using Bank Feeds at all because of all the frustration and extra work that must be done to get our accounts to match. Here are some of our issues:
None of our rules are being applied. I keep updating, but none of them are being applied. It's almost like QB doesn't even know we have rules for the entries to be matched too.
Our manual entries are no longer being matched to the feeds.If I send a check out on the 1st, but it's not cashed until the 14th, why does the system no longer recognize the check and match it? I assume this has something to do with the date? Why would that matter? Check 2200 from QB matches Check 2200 from the bank feed, yet I'm not able to link them together. Since there is no way to link them I have been electing to "Ignore" the entry just to make it go away. Which leads to the next issue.
Nearly half of the Bank Feeds that are brought in are duplicates. If I run bank feeds on a Monday, match or ignore every entry. I then run bank feeds immediately after and everything I ignored shows back up so I ignore them again. Half of the entries that are now in QB will show up again Tuesday when I do bank feeds again. Why is Bank Feeds giving me so much work to do?
Before we were forced to use these "New" bank accounts we had a system down. It wasn't great, but it was functional. Bank Feeds associated with these "New" accounts are completely broken! I can't keep trying to set up new Bank Feeds since I know that will fix nothing. Most of my rules have already been updated, but still don't work, so I should just delete them all? What's the point of bank feeds if I have to do everything manually anyway?
Bank feeds were something any of the 3 of us using QB could have used. Now it's a dedicated job to one person to keep track of because of the sheer complexity involved in performing what used to be the simplest operation.
