Thanks for joining this thread, Chapco. Let me make it up to you by making sure you get the best help available so this gets sorted out immediately.

To address this issue right away, I recommend contacting our Technical Support Team since the Community is a public forum, and we'll need to collect some personal information to pull up your account. They can perform a screen-sharing session to investigate this behavior further.

Here’s how to get in touch with our representatives:

1. In QuickBooks Desktop (QBDT), click Help.
2. Choose QuickBooks Desktop Help or press F1 on your keyboard.
3. Click the Contact Us button in the Have a question? window.
4. Enter your concern in the description box and select Continue.
5. Choose either Chat with us or Have us call you.

You can also see this article for more details, and be sure to check their support hours to know when agents are available: Contact QuickBooks Desktop Support.

Additionally, check out this resource where you can access our self-help articles: QuickBooks Desktop guide. These resources contain topics that will guide you on efficiently handling your taxes, payroll, account information, banking tasks, sales or expenses-related activities, and so on.

I'm always around to lend a hand if you need more help with managing your data or anything else related to QuickBooks. Stay safe!