yeah, time to move on to another service. What should be a few hours if QB worked properly keeps turning into multiple days of trying to determine what's missing and add just that back in without creating chaos. Currently inexplicably missing all but 1 account for at least 2 months and seemingly random transactions from the rest of last year.

This is the entire purpose of QB. What exactly are we paying for?

And far from the only thing that isn't working properly... tried to classify about 9 transactions earlier and QU supposedly spent the next half hour reclassifying 11K transactions... no option to stop/cancel or undo... but then also no idea what was reclassified as nowhere near that number in active search results or unclassified to begin with. 

Customer service clearly has no understanding. Every response is just standard placating phrases & cut paste info from the help documentation.