Thanks for following up with the Community, joy-riversidetre.
Since you're saying your payroll isn't configured properly, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up the account in a secure environment, conduct further research with you, and help make sure it's set up correctly.
They can be reached while you're signed in.
Here's how:
- Use the Help (?) icon.
- Click Contact Us.
- Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
- Select Start messaging or Get a call.
Be sure to review their support hours so you'll know when agents are available.
I've also included a detailed resource about setting up deductions which may come in handy moving forward: Set up, change, or delete employee-paid payroll deductions
Please feel welcome to send a reply if there's any questions. Have a great day!
