I had the same thing happen to me.  The agent talks and talks about how easy it will be to migrate over from desktop to online and nothing will change, EVERYTHING will be the same. BS!  I am so upset as I decided I did not want the online version and was told I would be able to continue using my desktop version and now much of the information is missing.  I have called the past 3 days and keep getting told a supervisor will call me back to assist in fixing and even had the times setup for the callback................and yep no call back received.  I am calling again and will not get off the phone until I get a supervisor on the line and my issue resolved.  I have a been a customer for many years and have had to call in quite a few times throughout the years to have them remote onto my computer and basically uninstall and reinstall the program............I AM SICK OF IT!!! 

TIME TO MOVE ONTO SOMETHING BETTER.............