I am also looking to file a complaint. I have spent hours on the phone with various agents trying to get incorrect tax info corrected, i.e., them sending stuff to the wrong state. I keep being told it will all be corrected. Today, I discovered that they are filing tax forms with a state I have not worked in in over 10 years. Why? Because I asked to have a form mailed to a relative's address there while I was in another state where I can't get mail forwarded. Intuit/Quickbooks does this so they can keep adding a "multi-state" surcharge onto the base monthly fee, even though obviously I can only be physically located and physically working in one state at a time.