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Tori B
QuickBooks Team

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Thanks for following along with the thread and sharing your concerns, @Operations21.

 

If you're still in contact with the prior employee that set the account up, I recommend reaching out to them and asking to transfer the admin role to the current owner. 

 

However, if you no longer have contact with the employee, you'll need to file an MMA Claim (Primary admin change request) on the account. By doing this, you can request that the company's ownership be changed. For additional details about this process, check out Request to be the primary admin or contact

 

Please let me know if you have any other questions or concerns. I'm always around to lend a hand. Take care! 

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