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Let's adjust some settings to resolve the grayed-out option to turn manual payroll on in QuickBooks Desktop, Jody.
To enable the Manual Payroll option, you may need to update or clear some payroll settings or data. First, make sure that you have selected Full Payroll in the Preferences window. I've left a screenshot below for reference.
If the Manual Payroll option is still unavailable, it could be because your company file already has a service key. To resolve this issue, you can temporarily remove the service key without canceling your subscription. Before proceeding, be sure to note down your service key for reference.
- On the top menu, go to Employees and then select My Payroll Service.
- Choose Manage Service Key.
- Pick the service key you want to deactivate and click Edit.
- Select Remove and then Next.
- Click Finish to complete the process.
After completing these steps, follow the instructions from my colleague above to turn on Manual Payroll. This time, you should be able to select the option.
Once you've enabled the feature, here’s a guide on how to set it up: Set up manual payroll.
For future use, here's a handy guide on e-filing and e-paying your tax forms with QuickBooks: E-file and e-pay federal forms and taxes in QuickBooks.
I'm more than happy to help you stay on top of your tasks for the upcoming tax season, Jody. If you need further assistance, please let me know. I'll get back to you as soon as I can to ensure everything is set up correctly.