Thank you for bringing this to our attention. To provide you with the best assistance, I will direct you to our Live Support team for further investigation of this issue.
To get started, may I ask if you have been added to the list of affected users? If you are included, you will receive an email containing updates about the investigation.
If you would like to receive updates from our Live Support team, who have the necessary tools to determine the underlying cause of the problem and can offer a screen-sharing session, please follow the steps below:
- Sign in to your QuickBooks Online account.
- Select the Help (?) button.
- Select the 'Assistant' tab to get help from QB Assistant, or select the 'Search' tab to enter your question and find help articles.
You can verify their support hours to determine when agents are accessible.
Additionally, if you would like to take a closer look at your business finances, please check out this link: Run payroll reports.
We encourage you to actively participate in this forum to share your questions or concerns about QuickBooks Online Payroll. My team and I are always available to provide advice on any inquiries.
