I can see how important for the payroll summaries to be accurate. I'm here to guide you on how we can bring this matter to our attention and be able to have a positive change implementation, Meltilk.
This issue has been existing and has been escalated for further review. To ensure it is addressed, I recommend reaching out to our support team so they can thoroughly review and evaluate a resolution to this matter. To do so, follow the steps outlined below:
- Sign in to your QuickBooks Online company.
- Select (?) Help.
- Go to the Search tab and type Contact us.
- Click the Contact Us button.
- Go to the Callback section, and select the Have us call you option.
If your employees are experiencing issues with pay stubs, refer to this comprehensive guide: Troubleshoot Missing Pay Stubs in QuickBooks Workforce.
Additionally, if you need to update or correct employees' Year-to-Date (YTD) payroll information in QuickBooks Desktop, you can find detailed instructions in the following article: Adjust Payroll Liabilities in QuickBooks Desktop Payroll.
Should you have any further questions about Workforce, post your comments below. Our Community experts are always here and ready to assist you.
