Hi @carol551,
If you're locked out of your Intuit account, it normally requires a few minutes before you can try to log in again.
In case you forgot your user name or password, search for the I forgot my user ID or Password link on the same login screen.
If you no longer have access to your registered phone number or email address, I suggest contacting our Technical Support team. They have the necessary tools to assist you with the reset process.
Here's how:
- Open a test drive QuickBooks Online company.
- Click the Help menu.
- Select Contact us.
If ever you go through this situation in the future, follow the steps listed in this article: Reset your password or recover your user ID.
I'll be around to provide further assistance. Simply leave a comment below if you have other questions, and I'll be sure to get back to you.
