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Tori B
QuickBooks Team

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Thanks for following up with us, @sscom88

 

I appreciate you taking the time to provide so many details for this issue. 

 

Since the steps listed by my colleagues above aren't working for you, I recommend contacting our payroll support team. They have the tools available to investigate this issue further and see what's causing the strange behavior. I've included the steps below to contact support. 

 

1. Open QuickBooks. 

2. From the Help menu, choose QuickBooks Desktop Help

 

 

3. Enter Contact Us in the search box. Then, click Contact Us at the bottom. 

 

 

4. Choose the way you wish to connect with support (Callback, Chat, Etc.).

 

 

Feel free to reach out to the Community any time. Let me know if you have further questions or concerns. Take care and enjoy your weekend. You certainly deserve it! 

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